Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Summary
The Pre-Launch, Sr Associate manages the complete lifecycle of merchant onboarding, from contract to installation, before accounts transition to the Post-Launch team. This role requires technical expertise, strong communication skills, and project management ability to deliver a seamless onboarding experience. The Sr Associate also provides menu programming, training, and proactive problem-solving, ensuring white-glove service for Shift4’s SkyTab merchants.

Responsibilities

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- Build rapport with merchants to understand their POS needs, reporting requirements, and SkyTab configurations.
- Independently manage the lifecycle of onboarding, including data gathering, configuration, and installation scheduling.
- Program merchant menus,



configure online ordering, and ensure marketplace integrations and orders are correct.
- Train merchants on the usage of Shift4 products and services.
- Provide white-glove service, ensuring merchant satisfaction throughout onboarding.
- Maintain clear communication across all channels (email, phone, tickets, chat).
- Research and apply problem-solving skills to assess feasibility of requests and create solutions.
- Document interactions and configurations accurately using Excel, Microsoft Suite, Google Suite, and Monday.com.
- Acquire and maintain industry knowledge of merchant processing and Shift4 systems.
- Support special projects as assigned by leadership.

Qualifications

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- High school diploma or equivalent required.
- Deep understanding of hardware platforms, configuration methods, deployment, and logistics.
- Strong proficiency in Excel, Microsoft Suite, and Google Suite; experience with Monday.

📌 Pre-Launch, Sr Associate (Tijuana)
🏢 Shift4
📍 Tijuana