Schedule: FT
Job Type: On-site
Salary Type: Salary
Req #: 2466
About the Role

This role in our Monterrey Center of Excellence supports detention processing for carriers that move loads for our brokerage.

What the Candidate Will Do

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- Generate and share ideas that lead to process efficiency and/or carrier experience
- Perform time-sensitive, front-line, carrier-facing work by resolving detention escalations
- Be the subject matter expert: educate carriers on system and detention policy
- Provide carriers with top-tier customer service and respond to requests within 24 business hours
- Process carrier detention requests that are automatically escalated by a script or from the business process outsourcing (BPO) team (approximately 8 solves per person per hour)
- Use and compare a variety of time sources to determine the likelihood that a carrier qualifies for detention (e.g., GPS data, lumper receipts, POD times, queries w/geofence data, customer TMS)
- Process appeals in cases where detention is initially denied and the carrier requests further review




- Enforce the Uber Freight carrier detention policy – This team has the final say when it comes to carrier detention requests.

Basic Qualifications

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- Bachelor’s degree in Finance, Business Administration, or a related field
- Minimum 1 year of work experience with customer interaction
- Bilingual (Spanish/English) Advance proficiency required

Preferred Qualifications

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- Excellent written communication with the ability to convey ideas clearly and effectively
- Proven ability to adapt quickly in dynamic, frequently changing environments
- Strong analytical skills with a talent for evaluating data and solving problems

Acerca de Uber Freight

Uber Freight ayuda a las empresas a mover mercancías de manera más confiable y productivo. Reunimos la tecnología, las personas y la capacidad de transporte que necesitan, utilizando datos en tiempo real de millones de envíos para guiar decisiones más inteligentes. Esto ayuda

📌 Customer Support Specialist II (Monterrey)
🏢 Carrier Detention Escalations En Uber Freight
📍 Monterrey