Position: Client Success Manager - Cold Email & Lead Generation
Type: Full-Time Remote | Working Hours: Versátil with U.S. client meetings
Location: Colombia, Mexico, Brazil
About This Opportunity:
Join a growing company as their Client Success Manager and own the complete client relationship for cold email and lead generation campaigns. Drive measurable results for 20-30 active clients while ensuring exceptional satisfaction, retention, and campaign performance in a fast-paced environment.
What You'll Do:
• Serve as primary point of contact for 20-30 active cold email and lead generation clients
• Lead regular client check-ins, manage expectations, and handle ongoing campaign requests
• Diagnose and resolve underperforming cold email campaigns to improve results
• Troubleshoot deliverability issues, list quality problems, and optimize low-converting copy
• Quality-check campaigns before launch to ensure readiness and performance standards
• Proactively identify risks early and prevent client churn through excellent relationship management
• Build and refine delivery documentation,
playbooks, and processes as the business scales
• Track client health metrics, SLAs, and delivery standards for continuous improvement
• Collaborate with development team on technical issues and outreach team on execution
• Report on client health, campaign performance, and delivery metrics to leadership
What You Bring:
• Experience in client delivery, account management, or operations within growing companies
• Background in cold email agencies, lead generation, or similar high-velocity environments
• Hands-on expertise in cold email strategy, copywriting, deliverability, and inbox placement
• Ability to personally write copy and troubleshoot campaigns when technical issues arise
• Strong problem-solving skills and comfort working with evolving systems and processes
• Technical understanding of APIs, automations, and data flows without heavy engineering support
• Daily practical use of A