Company DescriptionNIQ is a general measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.
Learn more at: www.niq.com

Job DescriptionSo where do you fit here? Our client comes first. This means that NielsenIQ support specialists are here to help. As a Support Specialist, you will be responsible for high quality and in-depth technical support to internal and external users of Production systems. You will have exposure to all aspects of our business, as well as an opportunity to learn and work on many different technologies in a multi-tenant, cloud-based environment. This is a fast-paced and exciting role especially as NielsenIQ introduces many new and innovative solutions.



The Support Specialist role requires you to be ready for anything and to be agile enough to tackle challenges as they come your way. Being a strong team player is also key as you will need to know when to ask for help and be willing to jump in when a team member needs a hand.
RESPONSIBILITIES:
- To understand the SLA and ensure the deliverables on time. To manage various severity levels and Service requests. Regular follow-ups with all the stakeholders involved to ensure on time deliver. 100% Root cause for all the incidents raised.
- End to End analysis on all the high impacting & potentially impacting incidents. To have the clear Root cause tracked till the solution
- To document the knowledge base of all the critical process and functionalities. To track the workaround actions. Application E2E flow documentations to be maintained for both technical and functional perspective. To track the Runbook on the s

📌 Support Engineer (Aguascalientes)
🏢 Nielseniq
📍 Aguascalientes