Requisition ID: 69838 About Whirlpool Corporation Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be . The team you will be a part of The Consumer Care team provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer enquiries and complaints fairly and effectively.



Provides product and service information to customers and identifies up selling opportunities to maintain and increase income streams from customer relationships. This role in summary Responsible for executing call center operations in the región of LarNorth + Lar South. This role requires experience in consumer care management, as well as the ability to analyze information and analytical thinking to provide best operational strategy. The idóneo candidate must have proven administrative skills and the drive to coordinate transformational projects with innovative tools and hightech trends to improve customer experience. Your responsibilities will include Operational strategy: Lead the analysis of call center operation behavior and trends to improve KPI, provide a corrective action in each opportunity area. Strategic Project Definition & Project roadmap management: Identify, champion, and prioritize strategic projects and initiatives required to enhance the customer experience and improve key metrics such as satisfactio

📌 Manager, Consumer Care (Mérida)
🏢 Whirlpool
📍 Mérida