English Level: High Intermediate (Versant C2)

Position Overview
We are looking for a Salesforce Application Support Analyst (Tier 2) to provide technical and application support for enterprise users. This role focuses on troubleshooting incidents, managing user access, resolving application issues, and collaborating with technical teams to ensure high-quality support services. Prior Salesforce experience is not required; candidates with strong application support skills and a willingness to learn Salesforce are encouraged to apply.

Required Skills
- Experience in Application Support, Service Desk, or Technical Support environments
- Strong troubleshooting and problem-solving skills
- Understanding of operating systems, enterprise applications, and user access management
- Experience with incident management and ticketing systems
- Knowledge of authentication, permissions, and access controls
- Familiarity with incident prioritization, escalation processes, and SLA management
- Ability to analyze issues, identify root causes, and document findings




- Strong verbal and written communication skills
- Ability to support multiple incidents in a fast-paced environment
- Strong attention to detail and collaboration skills

Nice to Have
- Experience supporting SaaS or cloud-based applications
- Exposure to CRM platforms
- Knowledge of Active Directory or Microsoft Entra ID
- Understanding of SSO, MFA, APIs, or SQL
- Experience with Jira, ServiceNow, or similar tools
- ITIL Foundation or Salesforce Administrator certification

What You'll Learn
- Salesforce platform fundamentals and administration
- User access and security management
- Data management and troubleshooting within Salesforce
- Integrations, APIs, and Salesforce support processes
- Salesforce environments, deployments, and platform best practices

Key Responsibilities
- Provide technical and application support for end users
- Investigate, troubleshoot, and resolve application incidents
- Perform user access,

📌 Salesforce Application Support – Tier 2 (Monterrey)
🏢 Tata Consultancy Services
📍 Monterrey