Job descriptionImportant IT company At the Latin American level, growth requires:
SIM Engineer

Key Responsibilities
- SIM Provisioning & Lifecycle Support
- Execute SIM and device provisioning activities as defined under SIM & Device Engineering Operations.
- Assist in SIM activation, deactivation, replacement, and updates as part of daily operational workflows.
- Perform routine SIM configuration tasks while adhering to project defined SLAs and quality standards.
- Operational Monitoring
- Monitor SIM and device systems for performance, errors, and malfunction indicators.
- Conduct health checks on SIM profiles and provisioning workflows to support reliable operations.
- Review system alerts, identify deviations, and escalate issues to senior engineers when necessary.
- Issue Identification & Troubleshooting
- Support first level analysis of SIM related incidents in collaboration with senior SIM engineers.
- Document issues, gather relevant logs, perform basic diagnostics, and escalate to engineering/operations leads as required.




- Provide timely updates on troubleshooting progress and ensure issues follow proper resolution workflows.
- Data & Operations Documentation
- Maintain accurate records of SIM operations, provisioning results, and workflow changes.
- Update internal logs, trackers, and reports essential for daily operations and audits.
- Support documentation of new processes or updates received from the SIM engineering team.
- Collaboration & Cross Functional Coordination
- Work closely with device engineering, operations, and customer facing teams to support SIM processes.
- Assist in validating SIM operations during device onboarding or rollout activities.
- Participate in internal discussions, clarifying issues and supporting continuous improvements in SIM management.
- Compliance & Best Practices
- Ensure all SIM operations follow organization approved methods, security practices, and compliance controls.
- Assist in enforcing configuration standards

📌 SIM Engineer | Remote in Mexico (Ciudad de México)
🏢 Gsb Solutions
📍 Ciudad de México