Technical Consultant Regulatory Operations | Parexel
Work Schedule: 11:00 AM - 8:00 PM (Mexico Time) - MANDATORY
Role Overview
We are seeking a Technical Consultant to join our Regulatory Operations team at Parexel . In this role, you will provide comprehensive support for our electronic publishing systems, validation tools, repositories, and related components that enable regulatory operations. You will work with both external customers and internal employees, providing expert guidance on tools and systems used for regulatory outsourcing activities. This position offers an excellent opportunity to leverage your technical expertise and consulting skills in a dynamic, client-focused environment.
Key Responsibilities
- System Management & Support: Assist team with ongoing systems management activities and manage customer expectations around software functionality, stability, and maintenance
- Provide advanced troubleshooting for paper and electronic publishing systems, PDF, Word, and desktop applications
- Perform computer software setup, installation, configuration, testing,
and troubleshooting
- Document work activities including system validation, troubleshooting activities, and internal work requests
- Execute publishing system validation tests following established documentation and best practices
- Maintain familiarity with current and future general regulatory submission standards and departmental best practices
- Prioritize workload and project activities to achieve project scope and objectives
- Consulting & Client Engagement: Work with clients, internal partners, and software vendors to develop and deliver solutions
- Provide guidance to project team members and mentor junior staff
- Serve as subject matter expert on important projects and leverage previous project knowledge to improve efficiency
- Plan and deliver services that result in client satisfaction and build relationships for additional business opportunities
- Facilitate resolution of technology-re