This is a remote position.
Position Summary:
Whip is seeking a Sales & Customer Experience Agent to support customer interactions across our rental car platform with a strong focus on conversion, retention, and customer satisfaction.
This role is ideal for someone who thrives in fast-paced environments, enjoys speaking with customers, and can confidently drive sales through Calls and SMS conversations. The idóneo candidate is customer-focused, sales-oriented, and comfortable handling high-volume interactions while identifying opportunities to upsell and retain customers.
Essential Duties and Responsibilities (include, but are not limited to the following):
Sales-Driven Customer Engagement
Handle inbound and outbound Calls and SMS conversations with a sales-first mindset
Identify opportunities to convert leads, upsell services, and retain existing customers
Assist customers with rental inquiries, booking support, and account-related questions
Provide a professional and positive customer experience across every interaction
Support customers through issues or concerns while maintaining focus on retention and revenue opportunities
Operations & Customer Support
Maintain accurate customer information and interaction notes within internal systems
Follow company SOPs and workflows to ensure smooth customer experiences
Coordinate with internal teams (claims, billing, fleet, etc.) to help resolve customer issues efficiently
Adapt quickly to operational changes and new processes in a startup environment
Qualifications Required:
2+ years of experience in customer-facing roles with a strong sales, retention, or customer service focus
Experience working in high-volume environments involving Calls and messaging
Strong communication and problem-solving skills
Comfortable using CRM systems, spreadsheets, and SMS platforms
Ability to multitask and stay organized in a fast-paced environment
Fluent or highly proficient in English
Skills and Abilities:
A motivated and customer-focused sa
📌 Sales Agent (Ciudad de México)
🏢 Whip
📍 Ciudad de México
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