Working At Bitso
We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.
To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.
Your Purpose
We are building a new FX business at Bitso Business, working closely with promoters and clients executing real-time transactions. As we scale, we face many operational issues that can block clients from trading and directly impact revenue. This role will act as the first line of support (N1) for FX operations, ensuring issues are quickly understood, addressed, and routed to the right teams when needed.
This role sits at the center of our FX operation. You will ensure that clients can operate without friction and that problems are solved quickly and efficiently. Over time, you will gain deep knowledge of our product and operations,
with the opportunity to grow into more senior roles across Bitso Business.
NOTE: This role is based in Mexico City and requires working from the office. Given the close interaction with promoters, support teams, and real-time operations, in-person collaboration is essential.
Reports To
Business Operations Manager
Who You Are
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- Fluency in English and Spanish (spoken and written)
- Strong communication and interpersonal skills
- 2+ year of experience in support, operations, or customer-facing roles
- Experience working in fast-paced environments
- High sense of ownership and accountability
- Ability to stay organized and manage multiple issues at the same time
- Curiosity and willingness to learn fast
- Problem-solving mindset (even without knowing the full answer)
- Ability to work under pressure and urgency
- Basic technical understanding (APIs, systems, etc.)
Nice to have:
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- Exposure to fintech, payments, trading, or banking products
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