? We’re Hiring: Customer Service Specialist – Insurance & Assistance ?

? Location: Hybrid / Remote
? Monthly Compensation: $23,604 MXN + Annual Bonus
? Position: Full-Time
? Start Date: February 23, 2026
? Meet & Greet Dates: January 22 & 27, 2026

Are you ready to take your customer service career to the next level? We’re looking for a Customer Service Specialist to join a high-standard, fast-paced service operation supporting insurance, assistance, and account-related services. This is your opportunity to grow professionally while working with an international operation that values empathy, accuracy, and customer care.

? Why Join Us?

✨ Adaptable Work Model: Hybrid or remote options based on role and business needs
? Competitive Compensation: Monthly income plus performance and annual bonuses
⏰ Balanced Schedules: More relaxed than traditional customer service roles
? Career Growth: Ongoing training and development opportunities
? Global Exposure: Support customers in an international service environment

? What You’ll Do:

✔️ Deliver world-class customer service over the phone




✔️ Assist customers with travel insurance, rental car insurance, retail insurance, and medical assistance
✔️ Support customers with account-related inquiries and preventive outreach
✔️ Accurately document customer interactions, claims, and account updates
✔️ Build trust through a customer-first, empathetic approach
✔️ Handle complaints and escalations professionally
✔️ Navigate multiple systems while meeting quality and compliance standards

? What We’re Looking For:

✔️ English Fluency: Required
✔️ Customer Service Experience: Assistance, support, or call center experience preferred
✔️ Strong communication and de-escalation skills
✔️ High attention to detail and accuracy
✔️ Ability to multitask in a fast-paced environment
✔️ Positive attitude and team-oriented mindset
✔️ Proficiency with computers, including MS Word and Excel

⏰ Schedule Requirements:

? Service Window:
• Monday–Friday: 8

📌 Customer Service Specialist Insurance (Isla Guadalupe)
🏢 New Comienzos
📍 Isla Guadalupe