At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.
Our core values drive us in our important mission of keeping people safe:
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- We’re humans not robots
- Customers always come first
- We work better together
- Simplicity is our strength
- Our reputation is priceless
- Hard work pays off
AlertMedia is looking for a customer-focused Customer Success (Onboarding) Specialist who will take immediate ownership of our SMB customer relationships as they begin their AlertMedia customer journey. The Customer (Onboarding) Specialist serves as a product expert and project manager throughout a scaled experience. As part of AlertMedia’s larger Customer Success team, Onboarding Specialist believe that implementation sets the tone for our long-term partnership, leading to customer advocacy and future renewals. They are determined to navigate customers through a successful deployment,
driving time to value and ensuring a seamless post-implementation handoff to the Customer Success Manager.
As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand
Who you are:
You are an accomplished Customer Onboarding/Implementation Specialist with proven success in effectively implementing and onboarding a project or software with SMB customers. You naturally approach situations with a solution-driven mindset and embrace a hybrid approach of enabling customers with hands-on and self-service training formats. You are comfortable balancing different customer goals, resources, and timelines with the ability to fiercely prioritize across a high volume of customers. You are a dedicated customer advocate and enjoy working cross-functionally to drive immed