MX WORK FROM HOME AT THE VIRTUAL CONTACT CENTER

Job Description

An Amazon Customer Service Associate is a critical part of our mission to
deliver timely, accurate and professional customer service to all Amazon
customers. This vital position requires an action-oriented, adaptable
problem-solver who will assist customers in expediting orders and correcting
post-sales problems.
Associates communicate with customers primarily through phone and email and
utilize a variety of software tools to navigate customer accounts, research and
review policies and communicate effective solutions in a fun and fast-paced
environment.

The MX Virtual Call Center (VCC) - It is a ‘Work from Home’ model for Amazon
Customer Service. VCC associates are expected to work from a home location
approved by Amazon for all scheduled hours.
- It is the responsibility of the associates to ensure uninterrupted internet
connectivity and ‘work-like’ environment at home location so that associates can
deliver their best in terms of productivity and quality.




- The ideal work from home Amazonian is internet savvy and has technical
aptitude when it comes to online tools and research.
- The ideal candidates will be comfortable in a fast-paced, multi-tasked,
high-energy environment. They will be creative and analytical problem solvers
with a passion for excellent customer service.
- Being able to work an assigned schedule that falls within our operating hours
is required and expected. Typically, shifts include one or both weekend days and
schedules may change throughout the duration of your employment. There may be
overtime requirements, based on business needs.

Working hours for all staff increase substantially during our peak season
(November-January). In order to support our customers, vacation requests are not
granted during our peak season unless otherwise required by law. You may also be
required to work on any/all major holidays.
Basic Qualifications: Basic Qualifications

Mandatory requirements:
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📌 Asociado de Servicio al Cliente Bilingüe Español-Inglés (México)
🏢 Amazon
📍 México