Scopely is looking for a Customer Support Lead to join our Marvel Strike Force team within our Midcore division in Mexico City on a hybrid basis working 3 days a week from the hub.

At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a integral team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

Marvel Strike Force is Scopely's squad-based Hero Collector RPG, housing heroes and villains across the Marvel Universe.

What You Will Do
Scopely is seeking a Customer Support Lead to own and lead all aspects of Customer Support for MARVEL Strike Force. This role is accountable for delivering a high-quality, scalable support experience for players, while acting as the primary Customer Support owner for the game.

The ideal candidate brings a strong understanding of Customer Support operations,



sound judgment in fast-moving environments, and a player-first mindset. You will become a deep product expert on MARVEL Strike Force, work closely with cross-functional partners, and take clear ownership of support performance, insights, and continuous improvement.

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- Serve as the Customer Support product owner for MARVEL Strike Force, owning the end-to-end support experience for the game
- Own Customer Support execution and outcomes, ensuring high-quality, timely, and consistent player support
- Act as the primary point of contact for all Customer Support topics related to the game, partnering closely with Product, QA, and Live Ops
- Surface, structure, and escalate player-reported issues, bugs, and trends, and drive resolution by closing the loop with Product and other stakeholders
- Review product updates and features to anticipate support impact and ensure Customer Support readiness
- Monitor Customer Support KPIs and SLA

📌 Customer Support Lead (Ciudad de México)
🏢 Scopely
📍 Ciudad de México