(candidate needs to be located or relocate to querétaro, cdmx, guadalajara or monterrey, it will be requested to attend office at least 3 day per week)
job summary:
technical skills
- strong experience supporting windows 11 and ios environments, hands-on experience with microsoft 365 suite.
- knowledge of active directory, azure ad (entra id), and group policies, microsoft intune
- experience with servicenow or other itsm tools.
- familiarity with endpoint security solutions such as microsoft defender.
- familiarity with itil fundamentals
soft skills
- excellent troubleshooting and analytical skills.
- strong customer service orientation.
- effective verbal and written communication skills.
- ability to prioritize and manage multiple incidents simultaneously.
- strong documentation and process-oriented mindset.
- microsoft defender for endpoint.
- vip/executive support.
- workspace modernization and digital workplace initiatives.
benefits:
- major medical insurance
- dental insurance
- life insurance
- grocery vouchers
- christmas bonus
- vacation days according to mexican labor law
- profit sharing (ptu)
tata consultancy services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in tcs to participate in our recruitment & selection process.