We’re looking for a Business Analyst to join our Delivery Platform, responsible for delivering Plata cards and banking products directly to customers.
This role focuses on the Ambassadors direction — our frontline employees who deliver products and consult clients. Ambassadors work daily with a mobile application that supports the full delivery flow (meetings, routes, deliveries), while operations teams manage distribution, routing, and workload through a backoffice system.
This is a business- and operations-heavy role with strong exposure to product development. You’ll work closely with operations, product, analytics, and engineering to build scalable processes, improve efficiency, and support large operational teams.

Challenges that await you:

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Own and develop business and operational processes for the Ambassadors direction

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Work deeply with the Ambassador mobile app:

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define and improve end-to-end delivery flows

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translate operational needs into product requirements

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- Work with the backoffice system:

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- meeting distribution
- route planning




- workload allocation across ambassadors
- Design, document, and maintain operational regulations, workflows, and standards
- Partner closely with operations managers and field teams to understand real-world challenges and validate solutions
- Critically assess incoming requests, identify root causes, and challenge assumptions when needed
- Own and manage the business backlog: collect requests, structure them, prioritize, and plan delivery
- Write clear, structured requirements for development teams
- Define tasks, track progress, and control delivery timelines
- Work with product analysts to define business and operational metrics, track performance, and measure impact of changes
- Monitor and improve key metrics related to delivery efficiency, productivity, and quality
- Collaborate cross-functionally with Product Managers, Engineers, Analysts, and Operations stakeholders

What makes you a great fit:

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📌 Business Analyst Middle/Middle+ (Aguascalientes)
🏢 Plata Card
📍 Aguascalientes