The Role
We’re looking for a Technical Support Specialist to provide frontline clinical and technical support for a fast-growing dental SaaS platform. In this role, you’ll be the first point of contact for customers—handling live inquiries, troubleshooting system workflows, documenting cases, and escalating clinical or technical risks when required.
This role blends customer support, technical problem-solving, and basic clinical awareness, making it adecuado for someone comfortable supporting healthcare professionals in a SaaS environment.

Key Responsibilities:
- Serve as frontline CX support for dental professionals via chat, email, and ticketing systems
- Handle live customer inquiries with professionalism and empathy
- Troubleshoot platform issues, workflows, and common technical challenges
- Guide users through dental SaaS workflows and best practices
- Accurately document cases and resolutions in the ticketing system
- Identify and escalate clinical risks or sensitive cases to appropriate teams
- Collaborate with clinical, technical, and product teams to resolve complex issues




- Maintain strong service quality aligned with premium CX expectations
- Follow healthcare data privacy and compliance standards

Qualifications:
- 1+ year experience in Customer Experience, Technical Support, or similar role
- Experience supporting SaaS platforms or digital tools
- Strong troubleshooting and problem-solving skills
- Experience handling tickets and using CRM/helpdesk systems
- Native or near-native CX communication skills (verbal and written)
- Comfortable working with structured workflows and technical processes
- Ability to assess urgency and escalate issues appropriately

Nice to Have:
- Background in healthcare, dental, or clinical support
- Experience supporting dentists or healthcare professionals
- Familiarity with HIPAA or healthcare data handling standards
- Prior exposure to clinical escalation processes

Key Skills & Competencies
- Customer-first mindset with hig

📌 Technical Support Specialist Healthcare (Ciudad Apodaca)
🏢 Crescendo.ai
📍 Ciudad Apodaca