tcs is looking for an end user support engineer l2

work modality: hybrid

(candidate needs to be located or relocate to querétaro, cdmx, guadalajara or monterrey, it will be requested to attend office at least 3 day per week)

job summary:

technical skills

- strong experience supporting windows 11 and ios environments, hands-on experience with microsoft 365 suite.
- knowledge of active directory, azure ad (entra id), and group policies, microsoft intune
- experience with servicenow or other itsm tools.
- familiarity with endpoint security solutions such as microsoft defender.
- familiarity with itil fundamentals

soft skills

- excellent troubleshooting and analytical skills.
- strong customer service orientation.
- effective verbal and written communication skills.
- ability to prioritize and manage multiple incidents simultaneously.
- strong documentation and process-oriented mindset.

nice-to-have experience

- dex platform – nexthink
- azure virtual desktop (avd) support.




- windows autopilot deployments.
- microsoft defender for endpoint.
- vip/executive support.
- workspace modernization and digital workplace initiatives.

what we offer to you:

- direct contract (indeterminate time with initial probation period)
- full payroll scheme
- benefits of the law and above

tata consultancy services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in tcs to participate in our recruitment & selection process.

📌 End user support engineer l2 (México)
🏢 Tata Consultancy Services
📍 México