engagement manager – professional services

location: mexico city

schedule: hybrid — in office wednesdays and thursdays

compensation: 1.0 mil mxn - 1.4 mil mxn annually

about the role

we're looking for an engagement manager to lead customer-facing professional services delivery while helping build out and manage our technical account management function. This role is roughly 70% hands-on project execution and delivery , with the remaining time split across professional services pre-sales support and managing a small team of technical account managers.

most engagements are short and fast-moving — typically one to three months — so the adecuado candidate is agile, organized, and comfortable juggling multiple concurrent customer projects rather than overseeing a single long-term initiative.

required qualifications

- fluent in english and spanish (speaking, reading, and writing)
- approximately 5–7 years of relevant experience
- background in professional services, customer-facing project management, engagement management, implementation, or delivery
- experience managing several short, fast-moving customer projects simultaneously
- experience working directly with both customers and sales
- ability to scope, estimate, quote, and help negotiate professional services engagements




- experience managing a small team — ideally technical account managers or similar technical/customer-facing professionals
- strong business mindset, with enough technical fluency to understand the work being performed by engineers

portuguese is a plus but not required.

technical background

the candidate does not need to be a technical expert but should understand:

- enterprise software deployments
- software integrations within customer data centers
- it infrastructure
- cryptography, encryption, decryption, and digital certificates

good adjacent backgrounds include: streaming, broadcast technology, media software, cybersecurity, telecom, iptv, or technical professional services.

role responsibilities

- own project execution and delivery (~70% of role)
- support professional services pre-sales activities
- partner with sales and customers to scope and quote projects
- manage approximately 5–10 active customer engagements at a time, depending on project size
- help develop and standardize the technical account management function
- directly manage three technical account managers
- build greater collaboration and consistency across the tam team

📌 Professional services manager (México)
🏢 Confidential
📍 México