The Amazon Mexico team is looking for a talented, smart, and entrepreneurial Sr Product Manager to help us lead highly complex, high-impact initiatives that shape how millions of customers receive and return their orders from international fulfillment channels.
This is a high-visibility role with leadership-level exposure. You will define and deliver products that require deep technical acumen, data analytics, strong business judgment, and an ability to work across a broad range of WW and Local stakeholders including tech, other product managers, operations, supply chain, software engineering, category, legal, taxes, and finance teams.
We are looking for a leader with super-powers in analytics and getting things done (a not-that-frequent combination). S/he should be a self-starter that thrives in ambiguity, with the ability to influence multi-functionally, and the willingness to roll up sleeves to execute in a dynamic environment.
As an NCRC & Returns Sr. PM, you will lead initiatives to enhance the customer experience in returns, solve for delivery and returns defects,



reduce the cost of returns, and minimize Amazon-controllable refunds and concessions.
Your initiatives will shape strategy, drive customer satisfaction, and drive business growth and profitability across one of Amazon's most critical areas.
The role focuses on identifying opportunities and gaps in concessions & returns policies, operating procedures, network and product/program's logic, while designing, developing and executing a comprehensive master plan with strategic initiatives to improve the way we serve our customers.
A successful candidate will develop a strong understanding of our business and implement data-driven solutions with direct impact in Amazon's profitability.
Key job responsibilities
Strategic Solutions Development and Launch:
Drive customer-centric innovation, using data to deeply understand pain points and craft scalable solutions. You follow Amazon product development best pract

📌 Sr PM, NCRC (Ciudad de México)
🏢 Amazon
📍 Ciudad de México