Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

Project & Initiative Delivery: 10%
Maintain working knowledge of IT project initiatives to ensure IT Support Center readiness for supporting project rollout timelines

Operations, Support & Service Delivery: 80%
Address any and all customer service issues promptly
Adhere to all productivity standards as communicated each week
Address and resolves basic incidents and requests; log all incidents and requests; engage other service desk resources or appropriate Information Technology resources to resolve incidents that are beyond the scope of their ability or responsibility




Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude
Perform root cause analysis on tickets and obtain advanced troubleshooting skills
Communicate accurate and timely information through Service Interruption Notification process and other notification processes as required
Ensure end-to-end user experience and provide a single point-of-contact for the customer
Analyze and resolve incidents and requests regarding use of application software or hardware. Log and track incidents and requests from identification through resolution. Follow up with required support staff involved in resolution to ensure incidents are resolved, requests are filled, and the end user communication is complete. Document resolutions and updates self-help and staff knowledge bases
Constantly increase interna

📌 Agent, Bilingual IT Store Support Center (Miguel Hidalgo)
🏢 Carter'S
📍 Miguel Hidalgo