**Responsibilities**:
- **Team Leadership and Growth**: Provide strategic mentorship to the collections department, motivating staff to achieve specific revenue goals.
- **Performance Monitoring and Coaching**: Continuously assess individual and group key performance indicators, conducting detailed reviews and offering constructive feedback to enhance agent skills.
- **Regulatory Compliance**: Guarantee strict adherence to internal protocols and external legal statutes, including the Fair Debt Collection Practices Act (FDCPA) and Consumer Financial Protection Bureau (CFPB) guidelines.
- **Operational Optimization**: Analyze current workflows to identify inefficiencies and implement solutions that improve overall process speed and collection outcomes.
- **Data Analysis and Reporting**: Generate comprehensive performance dashboards and metric summaries, presenting actionable insights to senior management regarding collection trends and workforce productivity.
- **Curriculum Development**: Design and deliver engaging training programs and ongoing coaching sessions to strengthen agent proficiency in collection tactics and regulatory compliance.
**- Requirements**:
**Requirements**:
- Proven experience managing teams within a high-volume call center environment.
- In-depth knowledge of debt collection laws, regulatory frameworks, and compliance standards, specifically FDCPA and CFPB.
- Strong background in performance management, including the ability to analyze data metrics and drive measurable improvements.
- Excellent communication and instructional skills for effectively conducting training and coaching sessions.
- Demonstrated success in identifying operational gaps and executing process enhancements.
- Experience in compiling and presenting data-driven reports to executive leadership.
**- Benefits**:
**Compensation and Benefits**:
- **Salary**: Competitive range of $5,000 to $6,000 weekly (tax-free).
- **Bonuses**: Performance-based monthly bonus of $350 USD and adherence bonus of $200 USD.
- **Schedule**: Monday through Saturday, 7:00 AM to 8:00 PM, with one weekday off and Sunday off.
- **Benefits**: Full legal benefits package effective from day one, including a savings fund.
- **Location**: Onsite position at Paseo de la Reforma 99, CDMX.