GENERAL FUNCTIONA rewarding position for an i ndividual that i s highly organized, self-motivated, detail-oriented andcustomer-service focused.
Responsible for handling i ncoming calls and administration duties to a l oyalcustomer base where patient care always comes first.MAJOR DUTIES & RESPONSIBILITIESAnswer all calls i n a professional and friendly manner.Appropriately manage a queue of patient phone calls.Direct phone calls to other departments as directed.Maintain a database of correct patient informationEfficiently schedule appointments for multiple doctors across several offices.Initiate calls to patients as requested i n a timely and efficient manner.Analyze, solve, and correct customer service i ssues using the LEAP technique (Listen, Empathize, Ask, and Produce)



or other strategies as taught by the manager.Cultivate an organized and orderly atmosphereAchieve established Scheduling Specialist goals and objectives.All other duties as assigned by managementBASIC QUALIFICATIONSAA or BA/BS desired1-3 years prior healthcare/call center experience preferred.Adaptable and versátil with the ability to multitask.Self-motivated and detail-oriented.Must present a professional appearanceAble to withstand long periods of desk workWant to know more about working at EssilorLuxottica?
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📌 Scheduling Specialist (Chihuahua)
🏢 Fashion United
📍 Chihuahua