? We’re expanding our team and looking for top-tier talent! If you're a hands-on tech professional who thrives in fast-paced corporate environments and loves solving complex IT challenges, this opportunity is for you!

Summary

- 3+ years of experience as a Bilingual (English/Spanish) Field Technician, providing support in corporate environments for end users. Hands-on experience with laptops, desktops, peripherals, and LAN/Wi-Fi in Windows Server environments.
- Smart Hands Experience: Supporting End User Computing, basic Data Center, and Networking infrastructure under remote technical guidance (comfortable with diverse English accents).
- OS Imaging & Deployment: Proven experience deploying system images on new equipment using tools such as SCCM, Ghost, Acronis, and AOMEI.
- Ticketing Systems: Proficient in using Enterprise Service Management tools (ServiceNow, CA Service Desk, Remedy, osTicket, etc.) to log, update, and resolve incidents and requests.
- ITIL Knowledge: Strong understanding of ITIL fundamentals (certification is a plus).
- Key Attributes: Customer satisfaction-focused, detail-oriented, with strong communication skills to effectively assist end users.

Responsibilities:
- Provide on-site technical support for hardware and software issues.
- Install, configure,



and set up new hardware and peripherals for end users.
- Diagnose and resolve technical issues related to desktops, laptops, printers, and network connectivity.
- Perform routine maintenance and software updates to ensure optimal system performance.
- Maintain detailed records of service requests, resolutions, and equipment inventory in the ticketing system.
- Repair and refurbish defective hardware components, performing diagnostic tests to meet quality standards.
- Act as Level 2 support to handle complex technical escalations.
- Adhere to Rapid Response and Escalation processes to minimize operational downtime and meet SLA requirements.

Job Type: Full-time

Requirements / Experience

- End-User Technical Support: 2 years (Required)
- English Smart Hands Support (Servers/Routers/Data Center): 1 year (Required)
- OS Imaging Tools (Acronis, SCCM, Ghost, etc.): 1 year (Required)
- Active Directory Administration: 1 year (Required)
- LAN/Wi-Fi Local Network Support: 1 year (Required)
- Corporate Environment Support: 1 year (Required)
- Language: Fluent English with high listening comprehension across diverse international accents (Required)

📌 Bilingual Field Support Technician 3yrs Exp (Cuautitlán Izcalli)
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📍 Cuautitlán Izcalli