Description

Job Title: Bilingual Dental Revenue Cycle Specialist

Position Type: Full-Time

Work Hours: 8:00 AM – 5:00 PM Mountain Standard Time, Monday – Friday

Salary rate: $6-$8

Job Responsibilities:

- Process and monitor dental insurance claims accurately and promptly.
- Review accounts receivable and aging reports to identify outstanding or unpaid claims.
- Follow up with insurance companies regarding pending, rejected, underpaid, or denied claims.
- Investigate claim denials and prepare corrected claims, reconsideration requests, and appeals.
- Verify patients’ insurance eligibility, benefits, coverage limitations, deductibles, copayments, and remaining annual maximums.
- Work with Medicare, Medicaid, and commercial insurance plans when applicable.
- Document insurance verification details and claim updates accurately in Open Dental.
- Handle inbound and outbound patient calls professionally.
- Schedule, reschedule, confirm, and coordinate patient appointments.
- Communicate treatment, appointment, billing, and insurance information clearly to patients in English and Spanish.
- Manage patient referrals and coordinate required documentation with referring providers.
- Contact patients regarding appointments, insurance concerns, outstanding requirements, and billing matters.
- Perform virtual receptionist duties and ensure calls and messages are routed appropriately.
- Provide general administrative and billing support to the dental team.

Requirements

Experience Requirements

Requirements:

- Bilingual fluency in English and Spanish is mandatory.




- At least 1 year of experience working with U.S. dental or healthcare insurance.
- Strong knowledge of dental insurance claims, eligibility verification, appeals, denial management, and insurance follow-ups.
- Experience reviewing accounts receivable and insurance aging reports.
- Proven experience working within the U.S. dental industry and understanding dental practice workflows.
- Experience communicating with insurance representatives, patients, dental providers, and referral offices.
- Strong patient-facing and telephone communication skills.
- Ability to communicate professionally and compassionately with English and Spanish-speaking patients.

Basic Requirements

- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.

Technical Requirements

- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.





Benefits

- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

📌 Bilingual Dental Revenue Cycle Specialist (México)
🏢 Winning Assistants
📍 México