Company Overview Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding.

We combine services and products to maximize business impact for our clients in telecom, banking, wealth management, product engineering and life science & healthcare industries.

Working at Incedo will provide you an opportunity to work with industry-leading client organizations, deep technology and domain experts, and global teams.

Incedo

University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities is also an integral part of our friendly work environment. Our versátil career paths allow you to grow into a program manager, a technical architect, or a domain expert based on your skills and interests.

Our Mission is to enable our clients to maximize business impact from technology by:

- Harnessing the transformational impact of emerging technologies
- Bridging the gap between business and technology

Role Description You will utilize your professional knowledge, experience, and an understanding of customer environments to understand, troubleshoot, and resolve issues. The successful candidate will be hands-on and curious with a focus on technology, remote collaboration, and the ability to communicate cross-functionally to achieve team goals in providing exceptional service to our customers.

You will make an impact in the following ways:





- Support cloud and on-premises software platforms
- Understanding and problem solving of holistic system architectures such as cloud and on-premises platforms
- Identifying, troubleshooting, and resolving issues
- Provide customers with exceptional customer support experience
- Work cross-functionally with product management, development, and QA teams to assist with root cause determinations and driving issues to close

What you will bring:Education:

- Bachelors or higher degree in a related technical field (Electrical, Electronics Engineering/Computer Science) or equivalent experience in related capacities

Required Skills:

- 3 Years in Customer Support Engineering, Solutions Engineering, or Systems Testing teams
- In-depth understanding of and experience with cloud platforms, on-premises applications, and customer environments
- Intermediate to advanced networking skills; understanding of hardware and communication protocols (e.g., L2 - STP, VLAN, 802.1q trunking; redundancy protocols; L3 - basic L3 routing; TCP/IP; firewall; Syslog; SNMP; troubleshooting)
- L3 routing protocol knowledge (OSPF, BGP, ISIS, etc.) beneficial but not required
- Prior direct internal and/or external customer-facing experience
- Prior solutions engineering or prior systems/solutions testing experience
- Understanding of network management applications, telemetry, and/or Operation Technologies (OT) is a plus

Nice-to-have skillsQualifications

- 4-6 years of work experience in a relevant field
- B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred

Company Value We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

📌 Career Opportunities: Senior-Software Engineer (50588) (México)
🏢 Incedo
📍 México