Client Logistics Coordinator Reports To Client Logistics Sr Lead Location Quertaro QRO Mexico Environment Hybrid after first 6 months Work Schedule This position is full time and hybrid Monday through Friday from 800 AM to 500 PM with an hour break but flexibility is available based on coverage Who We Are Recognized by Gartner in their Modern 4PL Market Guide Redwood Logistics is at the forefront of industry innovation Our cutting edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico Leveraging a comprehensive range of services data centric network solutions and a seamlessly integrated platform we have established our prominence as a key player in the mid market segment within the freight tech industry Whether youre just starting your career or are an established professional looking for your next opportunity Redwood inspires innovation across teams to provide transformative solutions for our customers Purpose of Your Work As Client Logistics Coordinator working within Managed Services one of our entities you will be responsible for providing excellent customer service while overseeing daily operational functions for Redwoods customers You will begin by learning about the transportation industry and the primary planning and coordinating functions for Less than Truckload LTL Truckload and Intermodal Your responsibilities to our customers will include load building load planning scheduling appointments receiving and responding to customer requests both email and phone and helping your fellow teammates with similar duties In addition to learning about the transportation industry youll also begin learning about our systems and processes that support our customers and our internal profitability The idóneo candidate likes to continuously learn new things be challenged at work and works well in a dynamic and fast paced environment while maintaining the ability to multi task and prioritize responsibilities How You Make a Difference Everyday Learn and understand the transportation & logistics industry along with the factors that impact the market our carriers and our customersLearn and understand our transportation management systems and processes that support our customersProvide exceptional customer service to Redwoods customers in every interactionOversee day to day operations for key customer accounts including data entry load planning shipment tracking and issue managementManage existing carrier and customer relationships for respective customers working in collaboration with Account Management and Freight Audit &
Pay teamsInvestigate provide solutions and resolve customer problems such as order delays missed pickups missed deliveries and damaged freightProactively communicate relevant updates to customers andor internal teams as neededAnswer all phone calls in a timely mannerLearn and understand system tricks and shortcuts to minimize administrative work Youve Got This Bi lingual in English and SpanishStrong communication skills both orally and writtenAbility to work in a fast paced dynamic environmentPro active problem solver and listener; ability to multi task1 2 years of business experience in a bi lingual environmentLogistics experience preferred but not requiredBasic understanding of creating and maintaining reporting including using Microsoft Office products Outlook Excel Word and Power PointStrong customer service background and ability to quickly build rapport with customers What We Offer Access to experts and resources for your Learning & Development journeyOpportunity for internal mobilityEmployee referral bonus programEmployee Resource Groups ERGsAnnual fundraising and volunteer events to give back to communitiesLife Insurance policy for you starting 30 days after employmentPersonal Health Insurance coverage for you Major Medical30 days Aguinaldo Christmas bonus or prorated percentage your first yearVacation time starting at 12 days Additional days will increase per Mexican LawPremium Vacation 50 vacation days Prima vacacionalYou will also receive benefits like Saving Plan Fondo de Ahorro and Grocery Card Vales De Despensa 6 or the Maximum amount by Mexican LawYou will be provided a Cell Phone Allowance of 800 pesos per month minus applicable taxes Redwood is an equal opportunity employer Employment decisions at the Company are based on individual merit qualifications abilities and the Companys needs and resources The Company does not discriminate in recruiting hiring compensation promotions discipline termination or any other aspect of employment on the basis of an individuals actual or perceived race color creed religion sex including pregnancy childbirth and related medical conditions sexual orientation gender identity national origin ancestry citizenship status age disability marital status military service or status genetic information arrest and conviction record credit history or any other basis protected by applicable law