DescriptionConcord is a full-scope loan servicer delivering compliant, adaptable, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.Collect payments on overdue accounts and locate debtors to make collection arrangements.
- Outbound collection calls on accounts from 16 – 180 days delinquent (Predictive Dialer and/or manual)- Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action.
- Receives payments over the phone via Credit Card or Check.
- Document customer accounts in an accurate and timely manner.
- Sending letters, statements,
payment histories- Handling customer complaints and resolution paper work- Maintain and achieve monthly goals given.
- Able to react to change productively and handle other tasks as assigned.Requirements- Call center/collections experience- FDCPA and State Regulations- Excellent analytical and communication skills. Good grammar, voice and diction.
- Knowledge of loan calculations- Adequate Typing skills, 10 Key, Word, Excel, Microsoft Outlook- Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
- Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus.
- Must be willing and able to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary.Benefits- Salary 10,600- Guaranteed Bonus 7,000 first month- Food Vouchers 2,000- Internet Bonus 400- Medical Insurance- Life Insurance- Dental Insurance
📌 Collection Specialist (Zamora de Hidalgo)
🏢 Concord Servicing
📍 Zamora de Hidalgo
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