We are seeking a highly organized, proactive, and customer-focused Customer Service & Admin Assistant to provide excellent customer support while assisting with daily administrative and operational tasks. The adecuado candidate is a strong communicator who can manage customer inquiries, maintain accurate records, coordinate schedules, and support internal teams while ensuring a professional and positive customer experience.

Responsibilities

- Respond to customer inquiries through email, phone, chat, and other communication channels.

- Provide accurate information and timely solutions to customer questions and concerns.

- Handle customer requests, complaints, and follow-ups in a professional and empathetic manner.

- Escalate complex customer issues to the appropriate team when necessary.

- Maintain accurate records of customer interactions, requests, and resolutions.

- Manage calendars, appointments, meetings, and scheduling requests.

- Organize and maintain digital files, documents, records, and databases.

- Perform data entry and update customer and administrative information.

- Prepare and update reports, spreadsheets, documents, and presentations.

- Monitor administrative tasks, deadlines, and follow-ups to ensure timely completion.

- Coordinate information and requests between customers, internal teams, and external contacts.

- Assist with invoices, expenses, orders, and other administrative processes when required.

- Support onboarding, internal projects, and other operational activities.

- Identify recurring customer or administrative issues and communicate them to the appropriate teams.

- Maintain confidentiality when handling customer, employee, and company information.





Required Skills

- Excellent verbal and written communication skills.

- Strong customer service and interpersonal skills.

- Excellent attention to detail and accuracy.

- Strong organizational and time-management skills.

- Strong problem-solving and active listening abilities.

- Ability to manage multiple customer and administrative tasks simultaneously.

- Strong follow-up and task-management skills.

- Proficiency with Google Workspace or Microsoft Office.

- Comfortable using CRM systems, spreadsheets, calendars, email, chat, and other digital tools.

- Ability to communicate professionally with customers and internal teams.

- Ability to work independently and take initiative.

- Professional, reliable, empathetic, and proactive approach.

Requirements

- Previous experience in customer service, administrative support, office administration, virtual assistance, or a similar role.

- Experience handling customer inquiries and administrative tasks.

- Experience using CRM systems, spreadsheets, calendars, or other business software.

- Strong computer and digital skills.

- Ability to manage multiple priorities and meet deadlines.

- Ability to work independently and collaborate effectively with remote teams.

- Reliable internet connection and a suitable setup for remote work.

- Professional, organized, dependable, and customer-oriented attitude.

- English proficiency is required if the position involves supporting English-speaking customers, clients, or teams.

By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.

📌 Customer Service & Admin Assistant MX (Acapulco de Juárez)
🏢 Core Code io
📍 Acapulco de Juárez