Desktop Support Engineer

Location: Ciudad del Carmen, Mexico

Work Location: Onsite

Job Summary

We are seeking a Desktop Support Technician to provide hands-on technical support for end users, desktop computing environments, hardware, software, and local IT infrastructure. The ideal candidate will have strong troubleshooting skills, excellent customer service, and experience supporting Windows/Mac environments in an enterprise setting.

Mandatory Requirement

- English Language Proficiency: Must have fluent English communication skills, both written and verbal, with the ability to communicate effectively with end users, business stakeholders, and integral IT teams.

Key Responsibilities

- Analyze, troubleshoot, and resolve information system issues related to desktop computing environments, production applications, hardware, and end-user devices.
- Build, configure, and deploy Windows, Mac, and other hardware for new hires, laptop upgrades, and device replacements.
- Install and configure authorized software and applications on laptops and desktops.
- Ensure operating systems, security patches, updates, and required configurations are properly applied and maintained.
- Install, configure, and maintain antivirus/endpoint security solutions across desktop and laptop environments.
- Deploy and set up IT hardware through the local IT department or directly at users’ workstations.
- Provide technical support for employee onboarding and offboarding, including equipment provisioning, collection, and access-related activities.
- Support and maintain local conference rooms and meeting room technology, including audiovisual and collaboration equipment.




- Assist senior IT staff with end-user service initiatives, including software upgrades, patching, computer imaging, network upgrades, and other technical projects.
- Consult with local business teams and senior leadership to understand support requirements and develop effective execution plans.
- Maintain accurate local IT asset management records and ensure all asset information is updated in the designated asset management system.
- Provide technical support for local applications, working closely with other technology and business teams when required.
- Follow established IT support, security, asset management, and service management processes.
- Provide professional, timely, and customer-focused support to end users.

Technical Expertise

- Windows desktop/laptop support
- Mac/macOS support
- Hardware installation, configuration, and troubleshooting
- Software installation and troubleshooting
- Endpoint security and antivirus
- Operating system upgrades and patch management
- Computer imaging and device deployment
- Conference room and meeting room technology
- IT asset management
- Onboarding and offboarding support
- Local application support
- Basic network troubleshooting
- Enterprise desktop support
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

📌 Desktop Support Engineer (Ciudad del Carmen)
🏢 NLB Services
📍 Ciudad del Carmen