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remote only jobs/spotlight media

Ecommerce Operations Specialist company Spotlight Media location Mexico posted 2 Sept

- About Spotlight Media

- Spotlight Media is a leading

- TikTok Shop Partner agency
- scaling some of the most recognizable brands in social commerce. We are a TikTok Shop–only agency-meaning everything we do, build, and hire for is focused on winning on this platform.

- We’ve helped brands launch, scale, and reach millions in GMV on TikTok Shop, and we believe the future of e-commerce is social. Our team is built around
- high-agency operators
- who take ownership, move fast, and grow into leaders.

- This is not a support role for the sake of support. It’s a
- training ground for future operators and Account Managers

- Role Overview

- This role is the
- execution and operations backbone
- for TikTok Shop accounts.

- You’ll work directly under an

- Account Manager
- helping translate strategy into action, maintain shop health, coordinate cross-functional work, and ensure flawless execution across multiple client accounts.

- What You’ll Do

- TikTok Shop Operations

- Register campaigns, flash sales, and backend promotions

- Execute day-to-day TikTok Shop backend operations, including:

- Campaign setup and monitoring

- Product and shop management

- In-system sampling workflows

- Content tracking and GMV delivery

- Coordinate sample orders and product logistics

- Support CRM campaign setup

- Monitor shop health, inventory status, listings, and campaign readiness

- Proactively flag operational risks or issues





- Creator & Affiliate Operations

- Manage creator and affiliate communication and coordination

- Draft and maintain creator content guidelines and briefing documents

- Track sample requests, deliveries, posting status, and creator compliance

- Support affiliate and paid collaboration programs from sourcing through posting

- Oversee and guide VA execution related to creator communication, sampling, and data entry

- Content & Ads Execution Support

- Identify strong-performing TikTok Shop content and surface top creatives

- Support creative rotation by flagging ads for testing or boosting

- Maintain content and performance documentation for cross-functional teams

- Performance Tracking & Reporting

- Track and analyze key metrics including GMV, traffic, conversion rate, CTR, CTOR, and content volume

- Conduct funnel analysis and surface insights to improve performance

- Maintain accurate trackers, reports, and internal documentation

- Support weekly and monthly reporting for internal teams and brand partners

- Cross-Functional Coordination

- Work closely with Ads, Creative, Operations, and external partners

- Support assortment launches, promotions, pricing updates, and campaign registrations





- Ensure alignment and smooth execution across all initiatives

- Adecuado Candidate Profile

- You’ll Be a Strong Fit If You Are

- Full professional fluency in English. C1 or above

- Detail-oriented, organized, and execution-focused

- Comfortable juggling multiple campaigns, brands, and timelines

- Curious about social commerce, marketplaces, and creator-driven growth

- Proactive, resourceful, and able to take ownership of tasks end-to-end

- Coachable and eager to learn through hands-on execution

- Qualifications

- 1–3 years of experience in social commerce, affiliate marketing, influencer marketing, ecommerce operations, or digital marketing

- Hands-on experience with TikTok Shop strongly preferred

- Experience with Amazon, Shopify, DTC, or other marketplaces is a plus

- Strong analytical skills; comfortable working with spreadsheets and dashboards

- Understanding of creator workflows, affiliate mechanics, and content-driven commerce

- Excellent written and verbal communication skills in English

- Ability to operate in a fast-paced, evolving environment with minimal oversight

- Growth mindset with interest in expanding scope over time

- Why Join Spotlight Media

- Work at the cutting edge of social commerce and TikTok Shop

- Real ownership and responsibility from day one

- Exposure to high-growth brands and creator ecosystems

- Collaborative, high-performance team culture

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