Join a New Project with One of the Largest Insurance Groups in the World

Position: Customer Care Agent

Location: On-site (CDMX)

Schedule: Must be available to work a versátil schedule, including weekends. This is a 5-day workweek with 2 days off, with shifts scheduled within business operating hours.

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- About The Opportunity

We're launching a new and exciting project with one of the United States' largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.

This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.

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- What You'll Do

- Be the main point of contact for agents, providing updates and guiding next steps
- Follow up on information and documentation needed to keep submissions moving forward
- Coordinate with internal teams and support the execution of sales and service initiatives
- Manage high-volume workflows while maintaining accurate records in CRM systems
- Resolve inquiries professionally and escalate complex cases when needed
- Help ensure a smooth and efficient experience by supporting daily operations and process execution




- Collaborate with teams such as Claims, Underwriting, and Policy Support
- Contribute to continuous improvement by identifying opportunities to enhance processes

Requirements ✅

- What We're Looking For

- Strong English communication skills, both written and verbal
- Ability to manage multiple priorities in a fast-paced environment
- Strong technical aptitude and experience using CRM systems or workflow tools
- 1-3 years of customer service experience
- Call Center experience highly desirable
- Experience working in a regulated or compliance-driven environment

Benefits ?

What We Offer

We believe in rewarding great work and investing in our people. You'll enjoy:

- Competitive salary and annual performance-based bonus
- Grocery &
- Restaurant Vouchers
- Major Medical Insurance
- Life Insurance
- Career development and continuous training
- A collaborative, inclusive culture within a globally respected organization

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- Why Join Us?

This is more than just a job—it's a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we'd love to hear from you.

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