HIVERO INC.

Human Resources Representative

Junior to Mid-Level · Full-Time

Location

TBD

Schedule

Monday–Friday, 7:00 a.m. – 4:00 p.m. local (9:00 a.m. – 6:00 p.m. US Eastern)

Language

Professional English, written and spoken — required

Reports to

Director of People Operations

Experience

2–5 years

Position Summary

Hivero is a healthcare revenue-cycle intelligence company serving hospitals and health systems across the United States. We are hiring a Human Resources Representative to support our United States workforce across the full employee lifecycle.

This is a hands-on generalist role for someone who is organized, discreet, and comfortable working with employees and managers in a distributed, fast-moving company. You will handle onboarding, employee records, HR systems, recruiting coordination, and day-to-day employee questions, working closely with the Director of People Operations.

Key Responsibilities

- Coordinate new-hire onboarding: offer paperwork, document collection, background and reference checks, equipment and system setup, and first-day scheduling.
- Maintain accurate and confidential employee records and personnel files.
- Administer and maintain HR systems, including the HRIS and payroll platform, and support employee self-service access.
- Track time, attendance, paid time off and leave requests, and prepare routine HR reports.
- Coordinate recruiting logistics: interview scheduling, candidate communication, and applicant status tracking.
- Prepare HR documentation and correspondence from approved templates, including offer letters and employment verifications.
- Serve as a first point of contact for routine employee questions about policies, time off and HR processes, escalating complex matters appropriately.
- Assist with the drafting and upkeep of HR policies, procedures and the employee handbook.




- Support benefits and payroll administration in coordination with external vendors and brokers.
- Maintain the organizational chart and headcount records.
- Track HR compliance deadlines and required documentation, and escalate items requiring approval or signature.
- Coordinate offboarding activities, including exit documentation and equipment return.
- Support HR projects and process improvements as assigned.

Required Qualifications

- Two to five years of experience in a human resources, people operations or HR administrative role.
- Professional written and spoken English. This role works daily with United States–based employees.
- Experience supporting employees of a United States–based employer.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
- Proven discretion in handling confidential employee information.
- Proficiency with Microsoft Office or Google Workspace, and comfort learning new systems.
- Clear, professional written and verbal communication.
- Bachelor's degree in human resources, business administration, psychology or a related field, or equivalent work experience.

Preferred Qualifications

- Experience with an HRIS or payroll platform such as ADP, BambooHR, Rippling, Gusto or similar.
- Experience supporting a remote or multi-location workforce.
- Exposure to United States employment documentation and onboarding practices.
- Recruiting coordination experience.
- Experience in healthcare, professional services or another regulated industry.
- SHRM-CP, PHR or an equivalent certification.

Work Environment

- Remote or hybrid, based in Guadalajara.
- Substantial overlap with the United States Eastern business day is required.
- Occasional flexibility for scheduling across additional time zones.
- Minimal travel.

Compensation

Competitive, commensurate with experience. Details provided during the interview process.

📌 Human Resoures Representative (Guadalajara)
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📍 Guadalajara