The IT Support Specialist (3rd Shift: 7pm - 4am) is responsible for helping IEWC leverage technology to improve our business systems, software, and processes. The position requires strong technical understanding of computer systems, training, implementation, best-practices, and technical problem solving. This role will maintain operation of the local office, regional offices and warehouses and remote users.

This includes new laptop builds and upgrades, break fix, peripheral support, keeping accurate asset inventory, assistance with server, network, phone systems and audio-visual equipment.

KEY RESPONSIBILITIES

- Ensure that appropriate measures are taken to keep the Enterprise-wide Network available to users. Implement new network technologies to improve performance and provide newer tools to access company information. Carry out responsibilities, instructed by more senior staff within the IT Infrastructure and Operations Department.
- Provide overnight support for warehouse operations in a 24x7x365 facility, working collaboratively with local IT staff to ensure continuity of service. Must be capable of working independently and escalating issues to other team members as necessary.
- Create and maintain documentation and perform technical training to assist end users and team members.
- Develop and assist in rollout of strategic corporate initiatives and system changes, which may include office moves, mass system upgrades, hardware inventory and lifecycle support, and special projects.
- Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
- Performs application deployment and system imaging leveraging System Center Configuration Management (SCCM).




- Supports endpoint vulnerability through security related applications (e.g., anti-virus, vulnerability scanning, & patch management
- Participate in support and enhance daily Operations including opening and closing procedures and uphold all Corporate and IT Policies and Procedures regarding software, hardware, and equipment use and allocation within the company.
- Responsible for maintaining and troubleshooting client devices, PCs, thin clients, printers, and other peripherals. Documentation
- Maintain network and system documentation, including network diagrams, facility location diagrams, system specific installation procedures, and procedural documentation. Maintain documentation of all IT related equipment, inventory management and company assets.

*The above represents the essential job functions that you are assigned to perform in your job. If you are unable to perform these essential duties, please see Human Resources as IEWC may be able to provide reasonable accommodations against the ADA requirements.

TECHNICAL SKILLS

- Education and/or Experience: An associate degree in a computer science or electronic technology, or three years of related experience; or a combination of education and experience. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical and business information and deal with several abstract and concrete variables.



Working both in a team and independently using discretion or independent judgment to solve issues or administer computer systems.
- Aptitude to work in a Windows environment, to work with your department’s business applications and with standard current computer applications.
- Understanding of various desktop and mobile device operating systems such as Windows 10/11, iOS, Android
- Experience in the support of O365 and related Microsoft office products.
- Knowledge and experience working in a Microsoft SCCM environment.
- Specialized knowledge of warehousing equipment such as but not limited to mobile computers, scanners, industrial printing and thin clients.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Movement: Frequently required to use hands to finger, handle or feel. Regularly required to sit and talk or hear. Occasionally required to stand and walk. Occasionally required to reach above shoulders, stoop, kneel or crouch. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Occasionally required to lift and/or move up to 25 pounds.
- Work Environment: Occasionally is exposed to a warehouse or manufacturing environment and outside weather conditions. Occasionally is exposed to fumes and airborne particles. Occasionally is exposed to a noise level ranging from moderate to high. Occasionally is exposed to risk of electrical shock.
- Travel: Occasionally required to perform local work related travel.

📌 Information Technology Support Specialist (Monterrey)
🏢 IEWC
📍 Monterrey