Tasks

- Primary responsibility for the strategic planning and implementation of the IT service strategy of Audi Mexico.

- Primary responsibility for planning, designing, tendering, awarding and implementing the SLA-based operation of IT Services for Audi Mexico.

- Primary responsibility for IT platform operation, development and lifecycle management.

Develop Services

- Assure the availability and security of the IT systems and platforms for all the core processes of Audi Mexico.

- Control of the service providers for the 2nd and 3rd level support of the operated IT systems.

- Hosting and operation of VW Group applications / systems in the Audi Mexico data centers.

- Working on Audi IT & Digitalization and VW Group programs / projects with main or partial responsibility.

- Define IT Architecture for projects, able to comply with availability and security requirements.

Operate Services

- Managing production-related client hardware.

- Managing the User Help Desk and service points for every IT service.

- Planning and controlling the SGK, Invest and Personal budgets according to KPI specifications.

- Advice on the fields of expertise and business areas by selecting suitable IT services and adapting the service portfolio as needed.

- Comprehensive control of the operating processes of the IT Services of Audi Mexico.

Team

- Continuous development of IT employees regarding project and service competences focused in new IT technologies.

- Exclusive decision-making authority on the use of relevant IT technologies for Audi Mexico.

- Exclusive definition of service goals and service levels for Audi Mexico.





- Exclusive content-related contract design with external service providers for the control of complex infrastructure services and the provision of services by service providers.

- Defining the prioritization of innovation, technology and optimization projects (CIP) and establishing the implementation decision.

- Exclusive definition of process steps to ensure service quality within the given Audi regulatory environment.

- Right of proposal for supplier nominations.

- Representation of the IT Services interests / strategy of Audi Mexico in the VW Group committees.

- Exclusive decision-making authority for savings strategies in IT-related services.

Responsabilities

- Supplying the company with basic IT services and IT infrastructure platforms (data centers, network, storage, servers, databases and middleware, platforms, cloud, operational IT security, client computers, mobile phones, production-related client hardware and User Help Desk).

- Evaluate and decide the Audi IT platform solutions for all (KAP and SUP) projects.

- Ensuring the availability, integrity, recoverability and security of the infrastructure platforms and agreed SLA's.

- Adherence to compliance and IT security requirements in infrastructure platforms.

- Ensure legal hold requirements in infrastructure platforms.

- Compliance with data protection regulations in the infrastructure platforms.

- Budget for IT Infrastructure and Services.

- Local responsible for IT suppliers (nationals and internationals).

Habilidades

- Desarrollo de los empleados

- Team dialogues

- Responsabilidad

- Motivational Interviewing

- Gestión de conflictos

- Cumplimiento normativo

- Habilidades de comunicación

- Conducting employee appraisals

- Formación de equipos

- Compliance Management

📌 OPERATION IT SERVICES MANAGER (San José Chiapas)
🏢 Volkswagen
📍 San José Chiapas