Responsible for handling customer interactions via a call (inbound or outbound), chat, email, etc. in accordance to client’s guidelines to resolve customer’s need.
Scope client line of business assigned.
Responsibilities
Assist on maintaining General Security Policies by informing any inappropriate activity Manage customer’s interactions in accordance to client’s guidelines Follow coaching provided by support personnel Manage customer’s interaction to accomplish objective in conjunction with the performance assessment plan. Reach key performance indicators established by the client Read, understand and validate client weekly updates Read and acknowledge all the CCMS communications
Qualifications
Technical Skills Basic computer skills Basic usage of MS Office standard tools (Outlook, Excel, Word and Power point) Skills according line of business defined in client’s SOW Languages required by client
Competencies and Specific Skills
Adaptability Customer Orientation Teamwork Communication Initiative Customer Learning Abilities Energy Analytical Thinking Productivity