Role Description The People Experience Manager is a full-time, on-site role based in Tlalpan, CMX. This role is responsible for designing and implementing people-focused initiatives that enhance employee engagement, satisfaction, and retention across the organization. Day-to-day responsibilities include analyzing employee feedback and HR data, identifying trends, and recommending improvements to policies, processes, and programs.

The People Experience

Manager collaborates with leadership and cross-functional teams to coordinate projects related to onboarding, performance management, recognition, and internal communications. This role also oversees employee touchpoints, ensures a positive experience throughout the employee lifecycle, and helps resolve complex employee concerns with a customer-centric mindset.

Qualifications

- Strong Analytical Skills to interpret employee data, feedback, and HR metrics and translate insights into actionable initiatives.
- Excellent Communication abilities,



including clear written and verbal communication and facilitation of meetings, trainings, and presentations.
- Customer Service and Customer Experience skills to design and deliver a high-quality experience for employees at all stages of their journey.
- Project Management capabilities to plan, execute, and monitor people experience programs and improvements on time and within scope.
- Experience in HR, People Operations, or Employee Engagement roles is highly beneficial.
- Demonstrated ability to build trust, manage sensitive information confidentially, and handle complex employee situations with empathy and fairness.
- Proficiency with HRIS tools, survey platforms, and collaboration software is an advantage.
- Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field, or equivalent practical experience.

📌 People Experience Manager (Soledad Atzompa)
🏢 cognify-me
📍 Soledad Atzompa