About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more.
Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand.
Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations.
Our platform has led to more than $30 billion in financing for sustainable solutions since ****.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.The Servicing Operations Specialist is responsible for oversight, validation, and control of subservicer servicing activities, ensuring all operational outputs are accurate, compliant, and aligned with company, investor, and regulatory requirements.This role serves as a first line of defense for servicing quality and compliance, with primary responsibility for subservicer monitoring, reconciliation integrity, and audit execution/supportEssential Job Duties and Responsibilities:Subservicer Oversight & Operational MonitoringMonitor daily subservicer activity across billing, payment application, reconciliations, adjustments, and account maintenanceValidate accuracy, completeness, and timeliness of transactions performed by the subservicerIdentify defects, trends, and SLA misses; escalate issues with supporting dataEnsure alignment between internal expectations and subservicer executionAudit Management & Execution Lead servicing support for investor and state auditsPull and validate required documentation, transaction histories,



and account recordsPerform payment tracing and transaction validation to support audit requestsPartner with internal teams to respond to audit inquiries and deadlinesReconciliation & Exception ResolutionIdentify and investigate reconciliation discrepancies across servicing systems and financial recordsPartner with subservicer and internal teams to resolve breaksValidate corrections and ensure proper system alignmentTrack recurring issues and escalate for root cause resolutionException Management & Dispute ResolutionReview audit findings, servicing exceptions, and identified defectsDraft and support disputes of findings where appropriateProvide data-backed explanations and supporting documentationPartner with Manager on escalated or systemic issuesQuality Control & Compliance MonitoringEnsure adherence to servicing policies, procedures, and regulatory requirementsSupport internal QA efforts and control validationIdentify control gaps and escalate risksProcess Feedback & Continuous ImprovementIdentify trends in subservicer errors, audit findings, or reconciliation breaksProvide recommendations for process improvementsSupport implementation and validation of fixesRequired Skills, Knowledge and Abilities:2+ years of experience in servicing operations, financial operations, audit support, or reconciliation-focused rolesStrong understanding of financial reconciliations and payment processing preferredDirect experience with subservicer or vendor oversight, servicing quality control, or transaction validation strongly preferredExperience supporting investor audits, state/regulatory audits, or internal audit functions preferredHands-on experience with payment processing flows, transaction lifecycle, and servicing system activity (even if not directly processing)Intermediate Microsoft Office (Word, Excel, and Outlook) skillsStrong problem-solving abilities and critical thinking skills (research, gather, arrange, compile, summarize and evaluate data in recommending solutions)Organized with strong time-management, technical proficiency,



and superb attention to detailAbility to conceptualize and quickly understand new processesDemonstrate ability to prioritize and work effectively while meeting tight deadlines with accuracy and minimal supervisionAgile and adaptable to changes whether driven by shifting industry, investors, company, or department initiatives/mandatesAbility to handle multiple projects simultaneouslyExcellent written and oral communication skillsCapability to work independently and as a team playerAbility to establish and build healthy working relations and partnerships with servicers, peers and third partiesCompensation: MXN $******/hourAdditional Information Regarding Job Duties and Job Descriptions:Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department.
This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position.
The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.
The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you!
Apply today!
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📌 Servicing Operations Specialist (León)
🏢 GoodLeap
📍 León