*):pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-(calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))) scroll-mt-(calc(var(--header-height)+min(200px,max(70px,20svh))))" data-testid="conversation-turn-14" data-turn="assistant" data-turn-id="request-6a33e************a-9e42-d54e2f2ca*****" data-turn-id-container="request-6a33e************a-9e42-d54e2f2ca*****">We are looking for an Internal IT Support Specialist to join our Internal IT Support team.The Internal IT Support team is responsible for ensuring a seamless technology experience for our employees.
We manage internal technical issues, provide and maintain access to corporate systems, and support the tools and services that enable teams across the company to work efficiently and securely.As a Internal IT Support Specialist, you will help deliver reliable IT support, troubleshoot technical issues, manage user access, and contribute to maintaining a stable and productive workplace.
Working closely with employees across the organization, you'll play an important role in improving internal IT processes and ensuring a high standard of service.
Challenges that await you:Handle and resolve daily tickets in Jira Service ManagementProvide technical support to company employees via Service Desk and direct requests in SlackConduct onboarding and offboarding (create and deactivate user accounts, issue and return equipment, set up workstations and access rights, etc.)Manage access to corporate systems (Active Directory, Google Workspace, Microsoft 365, VPN, Atlassian, Miro, Zoom, MS Office 365,



and others)Maintain and update the knowledge base and document standard proceduresMonitor the technical condition of equipment and office hubs in company locationsParticipate in strategic tasks and projectsEnsure a high level of customer service and proactive communication with usersWhat makes you a great fit:2+ years of experience as an IT Support / Service Desk SpecialistUnderstanding of Incident / Request / Access Management principlesSkills in diagnosing and troubleshooting hardware and software issuesExperience working with ticketing systems (Jira Service Management, Zendesk, Freshservice, etc.)Proficiency in Microsoft 365, ideally some experience in administrating Microsoft cloudsExperience with Active Directory, Google WorkspaceExperience working with MDM systems (Intune, JAMF, Apple Business Manager)Strong communication skills, customer orientation, and stress resilienceB2 or higher English level for effective communication with an international team Your bonus skills:Experience working in an international distributed teamBasic knowledge of ITIL (Information Technology Infrastructure Library)Participation in support process automation projectsExperience with VPN, SaaS management, and security platformsUnderstanding of role-based access control (RBAC) principlesAwareness of corporate security standards and adherence to themOur ways of working:Innovative Spirit: A commitment to creativity and groundbreaking solutionsHonest Feedback: valuing open, transparent communicationSupportive Team: a strong, collaborative communityCelebrating Achievements: recognizing our wins togetherHigh-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent financesOur benefits:Relocation support to Mexico — with assistance for the employee and their familyFlexible work from one of our offices or remoteHealthcare CoverageEducation Budget: Language lessons, professional training and certificationsWellness Budget: Mental health and fitness activity reimbursementsVacation policy: 20 days of annual leave and paid sick leave

📌 Internal It Support Specialist - Junior+ (Cancún)
🏢 Plata Card
📍 Cancún