Job descriptionLocation: Remote (Candidates must reside in Hermosillo, Sonora or be available to attend the office when required.)ScheduleMonday – Friday8:00 AM – 5:00 PM (Hermosillo Time)About the RoleUnity Communications is seeking a Telecom Order Processing Specialist to support business wireless operations across multiple U.S. telecom carriers.This role is adecuado for someone who is highly organized, customer-focused, and enjoys working in a fast-paced environment where accuracy and efficiency are essential.ResponsibilitiesProcess new wireless activations, upgrades, and account modifications.Support telecom sales teams with customer account setup and order processing.Manage device orders, exchanges, returns, and customer requests.Handle billing inquiries and customer escalations.Maintain accurate documentation and service tickets.Ensure all tasks are completed within established Service Level Agreements (SLAs).
QualificationsEnglish proficiency at C1, C2, or Native.Valid U.S. Visa (Required).
High School Diploma or GED.1–2 years of experience in Order Processing, Customer Service, Telecom Support,
or related roles.Strong Microsoft Office and computer skills.Excellent communication, organization, and problem-solving abilities.Ability to work independently and manage multiple priorities.BenefitsCompetitive salaryRemote workMonday through Friday scheduleFood VouchersInternet AllowanceCareer development opportunitiesCollaborative work environmentIf you meet the qualifications and are ready to join a growing team, we'd love to hear from you.Apply through this posting or, if you prefer, send your resume in English to: We look forward to receiving your application.High five!
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