As the Haeger PEM Service Technician at PennEngineering, you’ll collaborate with teams that do truly amazing things.

Medical & Employer Paid: Dental and Vision ~ Paid time off and holidays ~ Paid On the Job Training ~ Performance incentive bonuses ~ This position is responsible for providing technical support on all models of Haeger and PEMserter machines, tooling, and components utilizing skills and experience in hydraulic, pneumatic, and electronic assembly. This position provides technical service support to the customer via telephone, electronic communication, and in the field as required. Performs the job of Haeger / PEMSERTER Service Technician in its entirety with a minimum of supervision.

Follows prints, schematics, instructions, and internal documents to assemble machines/sub-assemblies according to the drawings and bill of material supplied. Tests all components, both individually, as well as the total assembly, for proper and standard functions, as specified. Travel to customer locations to perform commissioning and service calls on Haeger and PEMserter products when needed.

Follows company Service policies in the execution of duties. Maintains a high degree of professionalism in servicing customers with respect, thoroughness, tact, and diplomacy. Generates documentation to internal and external technical and sales staff on service updates,



product availability and technical services available.

Also, provides training to the Haeger / PEMSERTER® Distributors and Representatives as required. Takes initiative in support of customer, distributor, and fellow team members. We are an equal opportunity employer and prohibit discrimination and harassment based on race, color, religion, national origin, ancestry, disability, sex, gender identity or expression, sexual orientation, military or veteran status, or any other characteristic protected by applicable law. 2-5 years’ experience in a customer service role, ideally within a manufacturing or industrial environment. ~ Proficiency in Microsoft Office Suite (Word, Excel, Outlook); ~ Travel requirement of up to 75% per month, Monday through Friday.

Infrequent weekend travel for trade show or urgent customer need Observes all safety regulations in the performance of all duties. Detects and reports faulty machine operation, defective material and workmanship in parts and component drawings, bill of material discrepancies, parts shortages, and other unusual conditions to either the service or quality teams. Confers with the department supervision and Engineering, as necessary, resolving questions and other operating or assembly issues.

📌 Service Technician GDL (Guadalajara)
🏢 PennEngineering®
📍 Guadalajara