Overview The Solution Consultant Manager acts as the strategic bridge between complex client business challenges and the company's integrated portfolio of BPO, Contact Center and different As a Service solution. Reporting to the VP of Sales and Transformation, this leadership role is responsible for leading the pre-sales engineering team to design, architect, and present high-impact value propositions. Create the Value Engineering, translating complex requirements that integrate SaaS platforms (AI, Omni-channel, Analytics) with BPO/Contact Center operational capabilities and structures (agents, staffing, training, quality) to provide a "turnkey" and tangible business outcomes into solution (e.g., future state, identifying gaps in technology and human performance. · Close collaboration with Integral Sales Force to ensure alignment and partnership, acting as the primary technical advisor, helping to qualify leads and opportunities and define the "win strategy" for high-value accounts. · Work and collaborate with Finance and Operations to ensure the solution's commercial model is profitable and aligned with market reality.



· Ensure the implementation handover with a seamless transition from "Sold" to "Live" by documenting the solution architecture for the Professional Services and Operations teams.

Education and Specific Training Bachelor's degree in computer science, Industrial Engineering, or Business. An MBA or Master's in Sales or Tech Management is highly preferred Work Experience 10+ Years Pre-sales, solutions Architecture, or Consulting, with at least 5 years in a leadership role within SaaS and CX/BPO industries. At TP México, consistent with our diversity and inclusion policy, we guarantee that our Talent Attraction process is free of discrimination based on conditions such as biological sex, sexual orientation, gender identity and expression, ethnic origin, nationality, age, civil status, social condition, health status, religious beliefs, political doctrine, disability or any other protected by law, will not be an adverse reason to advance your career with us and if you decide to share this information it will be treated confidentially.

📌 Solutions Architect Manager / Solution Consultant Manager (Ciudad de México)
🏢 TP
📍 Ciudad de México