Planhat is seeking a proactive support specialist who thrives on digging into complex issues and owning end-to-end customer outcomes.
You will handle live chats and coordinate with engineering, TAMs, and product to resolve intricate problems and build self-help resources.A natural curiosity and strong English communication are essential for success.
The role emphasizes learning, rapid issue resolution, and scalable support practices within a SaaS environment, with a focus on customer#J-*****-Ljbffr