Join a New Project with One of the Largest Insurance Groups in the World Position: Customer Care AgentLocation: On-site (CDMX)Schedule: Must be available to work a adaptable schedule, including weekends.
This is a 5-day workweek with 2 days off, with shifts scheduled within business operating hours.
? About the Opportunity We're launching a new and exciting project with one of the United States' largest insurers—part of a globally recognized insurance group.
With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.
This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.
? What You'll Do- Be the main point of contact for agents, providing updates and guiding next steps.
- Follow up on information and documentation needed to keep submissions moving forward.
- Coordinate with internal teams and support the execution of sales and service initiatives.
- Manage high-volume workflows while maintaining accurate records in CRM systems.
- Resolve inquiries professionally and escalate complex cases when needed.
- Help ensure a smooth and efficient experience by supporting daily operations and process execution.
- Collaborate with teams such as Claims, Underwriting, and Policy Support.
- Contribute to continuous improvement by identifying opportunities to enhance processes.Requirements✅ What We're Looking For- Strong English communication skills, both written and verbal.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong technical aptitude and experience using CRM systems or workflow tools.
- 1–3 years of customer service experience - Call Center experience highly desirable - Experience working in a regulated or compliance-driven environment.Benefits? What We Offer We believe in rewarding great work and investing in our people.
You'll enjoy: - Competitive salary and annual performance-based bonus- Grocery & Restaurant Vouchers- Major Medical Insurance- Life Insurance- Career development and continuous training - A collaborative, inclusive culture within a globally respected organization ? Why Join Us?
This is more than just a job—it's a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions.
If you're ready to make an impact and build something meaningful, we'd love to hear from you.