Cognizant in Guadalajara, MX, seeks an Advanced Technical Support Technician to manage a large-scale Service Desk application support environment on-site.
You will ensure timely incident resolution, coordinate with cross-functional teams, and improve workflows and monitoring across integral units.The role emphasizes mentoring staff, driving improvements, and maintaining compliance while handling complex tickets and collaborating with product owners and engineers.
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📌 Service Desk Excellence Leader - App Support (Jalisco)
🏢 Cognizant
📍 Jalisco
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