About the Role:We are seeking a dedicated Systems Engineer to join our team.
In this role, you will providecritical support for our Brokerage business Support Ecosystem including: Front (focus),Zendesk, Genesys Cloud, Custom Applications, and integrations.
You will be the first point ofcontact for users experiencing issues, ensuring prompt resolution and minimal disruption tobusiness operations and systems performance.What the Candidate Will Do:Issue Resolution: Diagnose and resolve technical issues, from user issues to system issueslike failing python scripts or integrations.Systems Engineering: Develop & maintain automation and integration in Front, Zendesk andother applications using internal tooling along with SQL and Python, ensuring robustperformance and reliability.User Support: Serve as the primary contact for support inquiries related to our SupportEcosystem.Ticket Management: Log all support requests in the ticketing system, ensuring accuratedocumentation of issues and resolutions.Escalation: Identify and escalate complex issues appropriate teams, following establishedprotocols.Communication: Maintain clear and professional communication with users throughout thesupport process.Knowledge Base Contribution:



Update and maintain support documentation and FAQs toassist users with common issues.Collaboration: Work closely with cross-functional teams to address recurring issues andimprove system functionality.Basic QualificationsTechnical Skills: Intermediate knowledge of SQL, Python, or Automation and Scripting Skills.Experience: 3+ years of experience in a technical support role, preferably supporting enterpriseapplications.Customer Service: Excellent interpersonal and communication skills with a strong focus oncustomer satisfaction.Problem-Solving: Strong analytical abilities to troubleshoot and resolve technical issuesefficiently.Organizational Skills: Ability to manage multiple tasks simultaneously and prioritize effectively.Team Player: Demonstrated ability to work collaboratively in a team environment.Bonus QualificationsCertifications: Certifications in any of the supported applications (e.g., Salesforce CertifiedAdministrator, Zendesk Support Administrator).
Business Application Experience: Front, Zendesk, Salesforce, Genesys, McLeod, GoogleCCaaS, or similar.Industry Experience: Experience in the logistics, freight, or transportation industry.

📌 Business Systems Engineer Ii - Support (Sinaloa)
🏢 Lead Allies
📍 Sinaloa