DescriptionLocation: Remote, MéxicoDepartment: Data Operations Reports to: Director of Data OperationsEmployment type: Contractor (Full-time)About UsOttimate is an AP automation AI tool that provides a smarter way for AP managers, approvers, controllers, and CFOs to work through the entire invoice lifecycle.The Role:The Data Operations Specialist oversees the processing, validation, and maintenance of data across operational systems, independently resolving complex issues to ensure accuracy, consistency, and timeliness.
This role works directly with customer invoice and workflow data to identify patterns and surface friction points that inform improvements to our AI-powered coding and GL matching models.
The Specialist drives workflow improvements, supports automation initiatives, and regularly engages with customers to resolve issues and validate findings against real-world experience.
The adecuado candidate is detail-oriented, analytical, and experienced with large datasets, with strong customer-facing interpersonal skills.Responsibilities:Own end-to-end data processing of invoice data elements, review, and validation to ensure accuracy and completeness across multiple systemsMonitor complex data workflows, identify root causes of discrepancies, and implement corrective actionsLead reporting efforts, advanced data analysis, and performance tracking for key business metricsWrite and optimize complex SQL queries to extract, analyze, and validate dataPartner with cross-functional teams and stakeholders to design and implement process improvementsIdentify, propose,



and help build automation solutions, using prompts (for example), to reduce manual effort and improve efficiencyDocument standard operating procedures and train junior team membersServe as an escalation point for data issues, system concerns, and cross-team troubleshootingAct as a primary point of contact for customer inquiries related to data accuracy, reporting, or system issuesCommunicate with customers primarily through tickets, to gather requirements, clarify needs, and translate findings into clear explanations, while identifying pain points and recommending improvementsRequirements2-3 years of experience in data operations, analytics, or a similar roleProficiency in SQLStrong track record of managing customer relationships or escalationsComfortable communicating directly with customers via email and phone Excellent attention to detail and ownership mentality around data accuracyAbility to manage multiple priorities, projects, and deadlines with minimal supervisionStrong analytical, critical-thinking, and problem-solving skillsOttimate is an equal opportunity employer that is committed to diversity and inclusion.
We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status.
If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply.
Nothing in this job posting should be construed as an offer or guarantee of employment.

📌 Data Operations Specialist (Heroica Puebla de Zaragoza)
🏢 Ottimate
📍 Heroica Puebla de Zaragoza