Job Description Summary -The Sales Representative is a leading driver of our customer interactions and sales.
performance.
They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner.
Job Description
Major accountabilities
Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions
Drive sales performance through the skillful orchestration of positive customer experiences
Engage and Build Relationships
Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities
Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels
Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Sandoz
Deliver memorable, customer-centrics experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment
Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time)
Develop Deep Customer Insights and Understanding
Gather insights on the customer's business to uncover what is important to them
Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations
Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans
Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans




Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions
Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent
When facing ethical dilemmas, do the right thing and speak up when things don't seem right
Live by Sandoz Code of Ethics and Values and Behaviors
Key performance indicators: To be populated at local level, based on the guidance that will follow from I Field Engagement Performance Management Council outcomes.
Minimum Requirements
Work Experience: Experience with university or major hospital (preferred).
Skills
Account Management
Commercial Excellence
Communication Skills
Compliance
Conflict Management
Cross-Functional Coordination
Customer Insights
Ethics
Healthcare Sector
Influencing Skills
Negotiation Skills
Selling Skills
Technical Skills
Languages : English.
Skills Desired
Account Management, Commercial Excellence, Communication Skills, Compliance, Conflict Management, Cross-Functional Coordination, Customer Insights, Ethics, Healthcare Sector, Influencing Skills, Negotiation Skills, Selling Skills, Technical Skills
Our Purpose here at Sandoz is pioneering access for patients
As the global leader in 'off-patent' high quality medicines, we are able to make medicine more affordable and accessible.
Our broad general portfolio comprises of approximately 1,300 quality biosimilar and generic medicines, enabling us to provide more than 900 million patient treatments across 100+ countries per year, and while we are proud of this achievement, we have an ambition to do more!
Powered by our talented and ambitious colleagues, who, in return for dedication and skills, experience a flexible, collaborative & inclusive culture where diversity of thought is welcomed and where personal growth is nurtured!
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📌 Senior Sales Representative - León, Guanajuato
🏢 MX16 (FCRS = MX016) Sandoz S.A. de
📍 León