Job Overview
An IT Analyst I / IT Operations Analyst I, also known as an IT support analyst or service desk technician, primarily focuses on providing technical support to users and troubleshooting issues with hardware, software, and networks.
They may also conduct research, analysis, and testing related to IT projects.
Key Responsibilities and Duties
1) Technical Support: Diagnosing and resolving hardware, software, and network problems.
2) User Assistance: Providing guidance and support to users on IT systems and Standard applications.
3) System Maintenance: Assisting the network/server team ensuring the smooth operation of IT infrastructure, including servers, networks, and databases.
4) Troubleshooting: Assisting in identifying and resolving technical issues related to software, hardware, and network.
5) Installation and Configuration: Installing and configuring hardware and software components.
6) Documentation: Documenting IT procedures and troubleshooting steps.
7) Project Support: Assisting with IT projects, including research, analysis, and testing.
8) Training: Providing training to users on new IT systems and Standard applications.
9) Staying Up to Date: Keeping abreast of the latest IT trends and technologies.
10) Compliance and Security: Comply and understand the standard TEIS Policy (TEC-***** General Information Technology Policy).
11) Asset management: Maintain IT asset inventory.
What your background should look like
Skills and Qualifications
Technical Knowledge: Strong understanding of hardware, software, and network systems.
Problem-Solving: Ability to diagnose and resolve technical issues.
Communication: Excellent written and verbal communication skills.
Customer Service:



Ability to interact effectively with users and provide excellent support.
Analytical Skills: Ability to analyze data and identify solutions.
Time Management: Ability to manage multiple tasks and meet deadlines.
Adaptability: Ability to learn new technologies and adapt to changing situations.
Languages: Fluent in written English, intermediate in oral
Education and Experience
Associates degree in Computer Technology
Experience: 1-2 years of work experience in IT related field
Behaviors
Continuous learning: shows curiosity and willingness to learn.
Clear communication: expresses doubts and shares information clearly.
Personal responsibility: completes tasks on time and stays organized.
Receptiveness to feedback: listens openly and seeks to improve.
Teamwork: collaborates with colleagues and seeks support when needed.
Discipline and commitment: punctual and dedicated to routine tasks.
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Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
About TE Connectivity
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future.
As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.
What TE Connectivity Offers:
Competitive Salary Package
Performance-Based Bonus Plans
Health and Wellness Incentives
Employee Stock Purchase Program
Community Outreach Programs / Charity Events
Employee Resource Group
Job Locations:
Posting City: HERMOSILLO SONORA
Job Country: Mexico
Travel Required: Less than 10%
Workplace Type: Onsite
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📌 It Operations Analyst I (Hermosillo)
🏢 Te Connectivity
📍 Hermosillo