Role SummaryWe are seeking a highly skilled and detail oriented Project Manager to lead cross-functional projects, optimize legal operations and ensure peak performance across our case management, intake and compliance processes.
This adecuado candidate will bring a strong background in process improvement and project management.Key ResponsibilitiesData Analysis and ReportingCollect, analyze and interpret operational data from systems including productivity tools and performance metrics.Conduct in-depth analyses to detect trends, identify bottlenecks and pinpoint areas for improvement.Develop, maintain and automate dashboards and reports to track KPI's and business performance.Present actionable insights and recommendations to senior management.Process Documentation, Improvement and ImplementationDocument existing workflows and procedures in clear, standardized formats.Identify and prioritize high impact process optimization opportunities.Collaborate with cross-functional teams to design, implement and monitor improvementsConduct training sessions to ensure smooth adoption of new processes.Lead regular calibration meetings to evaluate process effectiveness and make adjustments.Compliance MonitoringDevelop and maintain auditing parameters to ensure compliance with policies and regulationsConduct audits, identify non compliance issues, and recommend corrective actionsMaintain detailed audit logs,
corrective action plans and compliance reportsProject ManagementLead at least one major process improvement project per quarter from planning to evaluation.Define project scope, objectives, timelines and deliverablesCoordinate tasks and communication across all involved teamsMonitor progress and adapt strategies as needed to meet deadlinesReporting and CommunicationPrepare weekly and monthly reports on operational performance.
Key findings and trendsUse visual storytelling and clear narrative to communicate complex dataCollaboration and Stakeholder EngagementPartner with different departments to share insights, gather feedback and implement solutionsPromote a culture of continuous improvement across the organizationBonus Audit and KPI MonitoringAudit bonus calculations for accuracy against established criteriaTrack KPIs for data analysis, compliance, reporting and project deliveryIdentify discrepancies and recommend solutions to leadership.Qualifications and ExperienceBachelor's degree in Computer Science, Business or related fieldCertified Lean six sigma Green or Black Belt (an advantage)3+ years in legal operations, process improvement or related fieldsProven track record in reporting and cross functional project managementAn impressive portfolio of projects initiated and implements, demonstrating measurable business impact2+ years of hands-on experience in legal CRM/case management systems.Strong technical proficiency in integration, automation tools and workflow optimizationExcellent communication skills with the ability to explain technical concepts to non-technical staff.